1. About these terms
These Terms of Service ("Terms") govern your access to and use of the IngrIntel website, web dashboard, API and related services (the "Service") provided by IngrIntel Ltd, a company registered in England and Wales (company no. [Company number]), registered office [Registered office address], United Kingdom.
By creating an account or using the Service you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent ("Customer", "you"). The Service is provided for business use; you confirm you are acting for purposes relating to your trade, business, craft or profession. Nothing in these Terms limits any rights you may have as a consumer that cannot lawfully be excluded.
2. Accounts
- You must provide accurate information and keep your login credentials confidential. You are responsible for activity under your account.
- You must be at least 18 and authorised to bind your organisation.
- Notify us promptly at support@ingrintel.co.uk of any unauthorised use.
3. Plans, fees and payment
- Plans and prices are described on our Pricing page. Prices exclude VAT, which is charged at the applicable rate where we are VAT-registered.
- Paid subscriptions renew automatically each billing period until cancelled. You can cancel at any time from your dashboard; cancellation takes effect at the end of the current period and fees already paid are non-refundable except where required by law.
- Each account is eligible for one free trial. A trial converts to a paid subscription only if you have added a payment method; otherwise your account returns to the free Solo plan when the trial ends. We will email you before a trial ends.
- Payments are processed by Stripe. Invoices are available from the billing portal in your account settings.
- We may change prices on at least 30 days' notice; changes apply from your next renewal.
- Late payments may result in suspension after reasonable notice. Statutory interest may apply under the Late Payment of Commercial Debts (Interest) Act 1998.
- Enterprise plans may be governed by a separate order form, which prevails in case of conflict.
4. Your use of the Service
You must comply with our Acceptable Use Policy. In particular you must not resell, scrape, bulk-download or systematically extract data from the Service, or use it to build a competing product, except as expressly allowed by your plan or API terms.
5. Data and information disclaimer
The Service uses third-party and public datasets, currently McCance and Widdowson's Composition of Foods Integrated Dataset (CoFID) and Food Standards Agency alerts, and may add further sources over time. Substitution scores and risk ratings are decision-support tools generated algorithmically.
- Information is provided for professional research and formulation purposes and is not nutritional, medical, regulatory or legal advice.
- You remain solely responsible for product formulation, testing, allergen management, food safety, labelling and compliance (including the Food Safety Act 1990, retained Regulation (EU) 1169/2011 on food information to consumers, and Natasha's Law).
- We take reasonable care to ensure accuracy but do not warrant that data is complete, current or error-free. Always validate substitutions in trials and with your suppliers' specifications.
6. Customer data
You retain all rights in data you upload ("Customer Data"). You grant us a licence to host and process Customer Data solely to provide and improve the Service. Where Customer Data contains personal data, our Data Processing Addendum applies and forms part of these Terms. We will not sell Customer Data or use it to train models made available to other customers.
7. Intellectual property
We and our licensors own all rights in the Service, including the software, design, substitution algorithms, compiled databases and documentation. Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription. Third-party data remains subject to its own licences (for example, the Open Government Licence v3.0 and the Open Database Licence). Feedback you give us may be used freely to improve the Service.
8. Availability and changes
We aim for high availability but do not guarantee uninterrupted service, except as set out in an Enterprise SLA. We may update or modify features; we will not materially reduce core functionality of a paid plan during a paid term without notice and the option to cancel with a pro-rata refund.
9. Confidentiality
Each party will keep the other's confidential information secret and use it only to perform these Terms, except where disclosure is required by law.
10. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.
Subject to that, neither party is liable for any indirect or consequential loss, or for loss of profits, revenue, business, goodwill or anticipated savings. Our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of (a) the fees paid by you in that period and (b) £100.
11. Suspension and termination
You may close your account at any time from Settings. We may suspend or terminate access on notice if you materially breach these Terms (including non-payment) and fail to remedy the breach within 14 days, or immediately where necessary to protect the Service, other users or to comply with law. On termination your licence ends and we will delete Customer Data in line with our Privacy Policy, after giving you a reasonable opportunity to export it.
12. General
- Changes: we may update these Terms; material changes will be notified at least 30 days in advance by email or in-app.
- Assignment: you may not assign these Terms without our consent; we may assign to a successor in a corporate reorganisation or sale.
- Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
- Third-party rights: no one other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999.
- Entire agreement: these Terms (with any order form, the DPA and policies referenced) are the entire agreement between us.
- Governing law: these Terms and any dispute are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
13. Contact
IngrIntel Ltd, [Registered office address], United Kingdom · legal@ingrintel.co.uk